Startup Jobs Berlin

August-Bebel-Str. 26-53; 14482 Berlin / Potsdam

About Us
Seerene provides the world’s first cloud platform that analyzes and evaluates software systems and their development processes automatically, quickly, and precisely through Big Data and Visual Software Analytics. Our platform continuously integrates all relevant software engineering data – such as code quality, development hotspots, test effectiveness and translates the data into actionable insights. Software risk potentials, optimization potentials and more can be seen at a glance.

Task and Responsibilities
• Being the first point of contact for our customers in case they run into issues using our solutions
• Gathering details about incident causes
• Reproducing incidents in our internal environment
• Communicating directly with our customers and pointing them to the solution for potential issues
• Working together closely with the global consulting and development teams
• Creating and maintaining a knowledge base for our customers
• Working in an international environment

Work Experience
The ideal candidate has worked in support organizations before and is enthusiastic about building up a strong and efficient support organization at Seerene.

Qualification, Skills and Competencies
• Knowledge about operating systems, networks, internet browsers, and internet protocols
• General knowledge about software development and software versioning systems
• Communication skills
• Calm and organized working style even in stressful situations
• JIRA and Zendesk knowledge an advantage
• Fluency in English
• Good knowledge in German is a plus
• Expertise in Root Cause Analysis is a plus

Dr. Johannes Bohnet

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