Operations / Customer Care Student Job

Marley Spoon is a well-funded Berlin based startup that is re-inventing the food supply chain. We are an English-speaking and international team made up of seasoned entrepreneurs and professionals.
Marley Spoon is bringing delightful, market fresh and easy cooking back to the people. Our chefs create inspiring and mouthwatering recipes every week. Using technology, we reinvent the global food supply chain to reduce food waste and connect consumers with quality producers faster – with the ultimate goal of providing fresh, delightful, and easy food.

We are looking for a student trainee to join our operations/customer care team to help us ensure that Marley Spoon packages get delivered to our customers.

Your job:
Join our experienced Operations Team, specifically in the area of shipping and logistics
Work with Marley Spoon shipping partners to ensure that Marley Spoon deliveries safely reach our customers
Resolve daily shipping issues that prevent packages from being delivered
Improve shipping tracking processes
Provide all Marley Spoon customers with the best customer experience possible

This is you:
Smart and structured work approach
Problem-solver
High attention to detail
Excellent computer skills, especially Google spreadsheets
Fluent in German and English. Dutch skills are a plus, but not mandatory.
Passionate about providing quality customer service!

What we offer:
Experience working in a start-up environment
A lively and fun office environment that’s located super centrally at Paul-Lincke-Ufer right at the Kottbusser bridge
The chance to try lots of delicious food, cooked right in our office test kitchen!

Did we grab your attention? We’re looking forward to hearing from you. Please include in your application your earliest possible start date.
Work hours: 20h/week
Hours of availability:
Wednesday, 10:00am – 1:30pm & 5:30pm – 10:00pm
Friday, 10:00am – 1:30pm & 5:30pm – 10:00pm
Saturday, 10:00am – 2:00pm