Startup Jobs Berlin

flightright logo.png
Windscheidstraße 18, Berlin, Germany
18 Windscheidstraße Berlin Berlin 10627 DE

Tomorrow’s Lawyers! Digital technologies will change the legal market significantly in the next years. Flightright is at the forefront of Legal Tech Automation. Since 2010 more than 3,200,000 consumers used our service and Flightright has become the #1platform for air passenger rights. We are fast-growing, internationally operating and ready to enter new markets. Shape the future of Legal Tech with us!

We, the Operations Team are the biggest department at Flightright. We are 35 employees with different professional and cultural background. Every day we stand up for the rights of our customers and we’re their first contact for issues and questions. With our hands-on mentality and our demand to improve ourselves we always find the best solutions for our customers – even for the most complicated cases. Due to continuous exchange of knowledge, feedbacks on a regular basis and respectful treatment with each other, we’re able to achieve our goals. The Operations Team stands for huge commitment and customer awareness combined with empathy.

We’re looking for a Customer Advocate Sweden (m/f) who takes care of our Swedish customers and helps us to build up the market.

Your tasks:

✈ You are responsible for the relationship with our Swedish customers, airlines and external lawyers

✈ You work on a variety of tasks which are beyond the scope of phone, e-mail or social media enquiries

✈ You handle incoming customer cases in cooperation with our internal Legal-Team and our partner law offices

✈ You help to optimise our operational processes and bring new ideas into play

✈ You contribute to cross-departmental projects

Your profile:

✈ You have previous work experience in customer care or have a legal background

✈ You have excellent communication skills

✈ You are interested in consumer protection and are able to quickly work yourself into new and complex topics

✈ You work independently and reliably and you are very self-motivated

✈ Swedish is your mother tongue and you speak English very well; German is a plus

Need more reasons?
Shape the future of LegalTech and influence Flightright’s development with own projects. Let yourself get carried away by our unique company culture and be inspired by our strong team spirit. Our international crew consists of motivated people with different professional and cultural backgrounds – but they are all united by one goal: give our customers access to justice!

Of course there are awesome goodies as language classes, home office, flexible working hours, fruits and drinks, games and, and, and.

Ready for take-off? Anne-Marie Struck is looking forward to your application via our online portal!

Anne-Marie Struck

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