IT Customer Support

ADMANIC HK Ltd. is a young team in the field of Online Marketing.
We are an online advertising network for web and mobile traffic. We are working with thousands of exclusive web and mobile publishers. With our self-service platform both publishers and advertisers are able to manage their inventories or campaigns easily. Our technology ensures optimal results for all participating parties.
For the function of IT Customer Support we are searching a qualified employee for the earliest entry date possible in our branch office in Berlin.

Your qualifications:
• Experience in IT Customer Support
• Superior communication skills in English, written and oral -German and other languages are welcome.
• Experiences in dealing with customer complaints, ticketing- and remote support tools.
• Enthusiastic positive attitude, yet disciplined and detailed-oriented.
• Basic knowledge in MS Office.
• An understanding of the online marketing field is a plus.

What you’ll be doing
• 1st level support of our international customers and escalate to level 2 if needed.
• providing support via email regarding operating and handling our system and software or resolving issues
• Ease technical customer integrations (both publishers & advertisers) for all ADMANIC API (ad-serving & tracking)
• procedural documentation and relevant reports
• setting up new users‘ accounts and profiles
• responding within agreed time limits
• prioritising and managing many open cases at one time
• rapidly establishing a good working relationship with customers

What we offer:

• Challenging and creative tasks with space for own design ideas in a fast growing and successful internet company with promising development opportunities
• An interesting customer portfolio
• Very good working climate in a young team with intercultural environment
• flat hierarchies with quick decision-making processes
• flexible working hours, attractive compensation
• modern working equipment